If you are staying overnight in Interlaken, Matten, Unterseen, Wilderswil, Saxeten, Gsteigwiler, Bönigen, Iseltwald, Ringgenberg, Goldswil and Niederried, you pay a visitor's tax.
This special purpose tax is used by Interlaken Tourism to promote and create tourist offers.
As compensation, your host will give you a guest card, which offers you an attractive and varied range of discounts as well as free use of the local transport within the area of validity.
All further information about the guest card you can find here.
Harder Kulm
Your benefits with the Interlaken Pass
Free travel on local transport services according to the area of validity
Attractive discounts on mountain excursions and other activities
What is the Interlaken Pass and who is authorized to use it?
If you are staying overnight in Interlaken, Matten, Unterseen, Wilderswil, Saxeten, Gsteigwiler, Bönigen, Iseltwald, Ringgenberg, Goldswil and Niederried, you pay visitor's tax.
As compensation, you will receive a guest card.
The Interlaken Pass is the digital version of your personal guest card during your stay in our Holiday Region Interlaken.
How can I get the Interlaken Pass?
Your host will take care of this together with you - either your details will be entered directly or you will receive a registration link by email in advance.
This way, everything is ready and you can use the guest card as soon as you arrive.
If this is not the case, please contact your host directly first or you will receive the Interlaken Pass on arrival at your accommodation.
Otherwise you are welcome to contact our guest information:
mail@interlakentourism.ch, +41 (0)33 826 53 00
In which form is the Interlaken Pass issued?
After activation, the Interlaken Pass can be opened online at any time in the user account created.
It can also be saved from here on your smartphone or downloaded as a PDF.
Does every guest need an Interlaken Pass? What happens if I bring my children?
Your Interlaken Pass is personalised and each guest therefore has their own pass.
Children aged 6 to 16 also each receive an Interlaken Pass.
Children under the age of 6 do not receive a pass. However, the services for them are free of charge. Find out more about this in detail individually.
Do dogs qualify for the Interlaken Pass?
No, dogs are not authorised to travel on the Interlaken Pass.
Your four-legged family members travel free of charge on Jungfrau Railways routes (excluding the route from Eiger Glacier to Jungfraujoch).
You can find more information about dogs on public transport here.
Before your arrival, please check with your host whether dogs are allowed in the accommodation.
What happens if I don't want an Interlaken Pass?
The guest card is offered to you as an additional benefit to your paid visitor's tax.
If you do not want a digital version of the guest card, you will still receive the analogue/physical version from your host on arrival.
Waiving this does not lead to a reduction in the visitor's tax.
Do I have access to the Interlaken Pass before I arrive and can I use it?
The Interlaken Pass can be activated before your arrival.
You can view it in your user account in advance.
However, the offers can only be used during your stay.
Can the Interlaken Pass be combined?
The Interlaken Pass cannot be combined with other offers such as the Swiss Travel Pass, Bernese Oberland Pass, Half Fare Travelcard, GA Travelcard or similar.
Do I still need to book a public transport ticket despite my Interlaken Pass?
Public transport in the Holiday Region Interlaken is included according to the area of validity.
This means that you do not need to purchase a ticket, the Interlaken Pass is all you need to show.
As dogs are not included in the Interlaken Pass, a ticket must be purchased depending on the size of the dog (see here).
A ticket must also be purchased for the transport of bicycles/bikes.
You can find all the information here.
I have problems - who do I contact?
Your host will be your first point of contact and will be happy to help you.
If you still need support, please get in touch with us:
+41 33 826 53 00 or send an e-mail to mail@interlakentourism.ch.
Questions about the activation process
Where can I register for the Interlaken Pass?
Please contact your host. They will be happy to take care of entering your details with you or send you a registration link by e-mail in advance.
If this is not the case, you will receive your guest card on arrival at your accommodation.
I completed the registration form. When will I receive my Interlaken Pass?
Your host is required to check and verify the information you have entered.
They will then authorise the Interlaken Pass.
You will be informed by e-mail.
If you do not receive a response 5 days before your arrival, please contact your host directly.
Do I need to set up an account to activate the Interlaken Pass?
You will receive a link to activate your Interlaken Pass in your e-mail.
We recommend you create an account for this purpose.
Afterwards you will not only find your Interlaken Pass here, you will also find an overview of all the corresponding benefits.
If you decide not to use this option, please contact your host.
They will send you the analogue version as a PDF by e-mail.
Can I also print out the Interlaken Pass after I have activated it?
Basically, the Interlaken Pass is digital.
You can also use it offline or add it to your wallet.
If you have activated the Interlaken Pass and would also like a printed version, please contact your host.
Please note that individual costs may be incurred for the printout - depending on the accommodation.
I register my e-mail address for the Interlaken Pass at ‘Pure Swissness’ and click on ‘Submit’. But an error always appears.
With this function you register for our newsletter of the Holiday Region Interlaken.
Above this function you will find the registration form for your Interlaken Pass.
I have problems - who do I contact?
Your host will be your first point of contact and will be happy to help you.
If you still need support, please get in touch with us:
+41 33 826 53 00 or send an e-mail to mail@interlakentourism.ch.
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